Self-Exclusion

Self-exclusion is a tool that allows you to voluntarily restrict your access to your Mostbet account for a set period. If you feel your gambling is becoming problematic or you wish to take a break, self-exclusion provides a formal, binding way to prevent yourself from placing bets, making deposits, or accessing casino and sportsbook features. This is different from a cool-off period (temporary suspension) or a time-out (short break); self-exclusion is a longer-term measure that cannot be reversed before the chosen period expires.

Mostbet offers three separate tools to help you manage your play. A cool-off period is a temporary suspension lasting between 24 hours and 7 days, during which your account is locked but you can request early termination. A time-out is a short break (typically 24 hours to 7 days) that you can cancel at any time before it expires. Self-exclusion, by contrast, is a binding commitment for a minimum period of 24 hours up to permanent closure. Once activated, you cannot cancel or access your account until the period ends, except to request a permanent extension or to contact support for account closure information.

You may choose from the following self-exclusion durations when you activate the tool:

You can activate self-exclusion through your account settings, via email, or by contacting our support team. Follow the steps below for account-based activation, which is the fastest method.

If you prefer not to log in or cannot access your account, you may request self-exclusion by contacting our support team. Send an email to [email protected] or reach out via live chat (available 24/7), Telegram, or phone. Provide your account username or registered email address, confirm your identity if requested, and specify your desired exclusion period. Our team will process your request within 24 hours.

Once your self-exclusion is confirmed, the following restrictions take effect immediately:

If you have a remaining balance in your account at the time self-exclusion is activated, you are entitled to a refund. Mostbet will process a payout of your account balance to the payment method you used for your most recent deposit, or to another verified payment method on file. Payouts are processed within 5–7 business days. You will receive a confirmation email with details of the refund. If you have questions about your payout, contact [email protected].

Self-exclusion is a binding commitment. You cannot cancel, shorten, or lift your self-exclusion before the chosen period ends. This is a key safeguard to protect you from impulsive decisions. If you have activated self-exclusion and later wish to extend it or make it permanent, you may contact support to request an extension. However, you cannot request early termination or account reactivation until the original period has fully elapsed.

In addition to self-exclusion on Mostbet, you may register with national or regional self-exclusion schemes to block access across multiple operators. These registries are managed by independent organizations and provide an extra layer of protection.

If you are based in a jurisdiction with a national self-exclusion registry, we recommend registering with that scheme in addition to self-excluding from Mostbet. This ensures you are blocked from all licensed operators in your region.

Beyond account-level self-exclusion, you may install device-level blocking software on your computer or mobile device to restrict access to gambling websites and apps. These tools work independently of operator self-exclusion and can provide additional protection if you wish to prevent accidental access.

If you are struggling with gambling or need support, please reach out to a responsible gambling organization. These services offer free, confidential advice and counseling.

No. Self-exclusion cannot be cancelled, shortened, or bypassed before the period expires. This is a regulatory requirement and a core safeguard of the tool. If you are experiencing a crisis or urgent need to access funds, contact our support team to discuss your situation; however, account reactivation before the period ends is not possible.

When your self-exclusion period expires, your account will remain closed. You will receive an email notification informing you that the exclusion has ended. To reactivate your account, you must log in and confirm that you wish to resume play. You will not be automatically re-enabled. If you do not wish to resume, you may request permanent closure or activate a new self-exclusion period.

Yes. If you wish to extend your self-exclusion or convert it to permanent closure before the current period ends, contact our support team at [email protected] or via live chat. You may extend your exclusion at any time during the active period, and the new period will begin from the date of your request.

No. All marketing communications, including promotional emails, SMS, and push notifications, are suspended during your self-exclusion period. You will only receive transactional messages related to account closure, fund refunds, or support responses.

You are permitted to hold only one active account with Mostbet. If you have created multiple accounts, you should contact support to close any duplicate accounts. Self-exclusion applies to your registered account; if you attempt to create a new account while self-excluded, we may suspend the new account and investigate for duplicate account abuse.

Self-exclusion is designed to be absolute and irreversible during the chosen period. If you have a genuine concern—such as a dispute about a transaction or identity verification—contact our support team at [email protected]. We may assist you with account inquiries without reactivating your account for play.

Mostbet is committed to promoting responsible gambling. In addition to self-exclusion, we offer deposit limits, loss limits, session time limits, reality checks, and cool-off periods. For more information about all available tools and support resources, visit our responsible gambling page or contact our support team. If you believe you or someone you know has a gambling problem, please seek help immediately. Remember, gambling should be fun and entertaining, not a way to make money or solve financial problems. mostbet np is here to support your well-being.